It happens, things change, people grow apart, and the thrill leaves. Sounds like a breakup on a romantic level, huh? Well, we are talking about the Big Breakup between a hair stylist and client. No matter who initiates it, some breakups have to happen for everybody's well-being. Below, we highlight 2 common reasons for the stylist & client divorce and how to handle those situations. Then we give a recipe to handle most breakups between a client and stylist (can actually be used with any professional).
The client keeps canceling appointments or are never on time:
As as stylist, you have to set some ground rules. Let your clients know that you have a strict cancellation policy. If they are a new client that has cancelled more than once, tell them straight up that you can't take their appointment without a deposit because of their past behavior. If it is a regular client, remind them of your policy. If the client is repeatedly late, make it a point to let them know how long the appointment usually lasts and that they will be paying for any time over the usually. The longer the relationship. the more you will be willing to work with a client, but this should also mean that they are more aware of your policies too. If they don't get the point after your discussion, then tell them you can't do their hair anymore. You are not losing a client, but freeing up your time for clients that respect you and your time.
The stylist does not value your time:
We all hate going to a stylist that seems to be trying to figure out how they can do 20 clients at one time. Speak to the stylist, let them know that your time is valuable and you do not have time to be sitting in a salon all day. Also, let them know the repercussions of not valuing your time. It's OK to tell them that you might have to look for another stylist. Perhaps they can recommend a day and time when there is less traffic. If, after your discussion, the stylist still has not changed, start looking for a new stylist. You might have to grin and bear it for a while until you find your new hair boo, but a stylist that respects your time is a definite gem. Since you gave a warning, there is no need for a "Dear John" letter or conversation.
The Breakup Recipe
These are just two instances when a breakup is necessary. However, in any stylist-client breakup, regardless of the reason or situation, an open line of communication is important. First, let the person know the problem. Second, let them know what will happen if your gripe isn't resolved. Third, if the issue isn't that egregious, or the person is worth it, and/or the history is long, give them another chance to turn things around. Fourth, if things are turned around, wipe the slate clean. If things aren't rectified, then follow through with whatever you said you would do if it wasn't resolved. Yup, it is really that simple. Carla Denise is The Loc Doc Natural Hair is my business http://www.thelocdoc.com/ Don't settle for regular natural hair.
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